Privacy Policy

Introduction

1. Introduction

This privacy policy (the “Policy”) sets out how NCK Farms (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our multivendor marketplace (the “Platform”). We are committed to protecting the privacy and security of your personal information and complying with applicable data protection laws and regulations.

2. Information We Collect

We collect information about you when you use our Platform, including when you register as a user, create a vendor account, make a purchase, or contact our customer support. The information we collect may include:

• Your name, email address, postal address, and phone number;
• Your payment information, such as your credit card details and billing address;
• Your login credentials, such as your username and password;
• Information about your purchases and orders, including order history, order status, and delivery information;
• Information about your vendor account, including sales history, reviews, and ratings;
• Information you provide in your user or vendor profile, including your bio, profile picture, and social media links;
• Communications between you and us, including emails, messages, and phone calls;
• Information about your device and internet connection, such as your IP address, browser type, and operating system.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide you with access to our Platform and its features;
• To process your orders and payments;
• To communicate with you about your orders, purchases, and account;
• To manage your vendor account and enable you to sell products on our Platform;
• To provide customer support and respond to your inquiries and feedback;
• To improve our Platform and its features, including by analyzing user behavior and preferences;
• To prevent fraud and other illegal activities;
• To comply with our legal and regulatory obligations.

4. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Our vendors and service providers who provide services on our behalf, such as payment processing, order fulfillment, shipping, and customer support;
• Our affiliates and subsidiaries, if any;
• Third parties who provide analytics and advertising services to us;
• Law enforcement agencies, regulatory authorities, and other third parties to comply with our legal and regulatory obligations or to protect our rights, property, or safety or those of our users or others.

We may also share your personal information with other users of our Platform if you use our social features, such as following, liking, or messaging other users.

5. Your Rights and Choices

You have certain rights with respect to your personal information, including:

• The right to access and receive a copy of your personal information we hold about you;
• The right to request that we correct or update your personal information that is inaccurate or incomplete;
• The right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected;
• The right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation;
• The right to withdraw your consent to the processing of your personal information at any time, if we rely on your consent as our legal basis for processing your personal information.

You may exercise your rights by contacting us using the contact details provided below.

6. Security of Your Information

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, use, or disclosure, and to ensure the confidentiality, integrity, and availability of your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee the security of your personal information.

7. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law or regulation. We may also retain your personal information for a longer period of time if necessary to establish, exercise, or defend our legal rights.

8. Children’s Privacy

Our Platform is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to delete such information as soon as possible.

9. Changes to this Policy

We may update this Policy from time to time to reflect changes in our information practices or applicable law. If we make material changes to this Policy, we will notify you by email or by posting a notice on our Platform prior to the effective date of the changes. Your continued use of our Platform after the effective date of the changes constitutes your acceptance of the revised Policy.

10. Contact Us

If you have any questions or concerns about this Policy or our privacy practices, please contact us at info@nckfarms.com.